Refund Policy

Last updated: October 6, 2026

60-day first bottle guarantee

Try your first bottle of VivaThrive. If it's not for you, email us within 60 days of delivery and we'll refund your full purchase price, even if the bottle is opened or empty. No need to send it back.

This guarantee covers your first bottle, one per customer. If you bought more than one bottle, contact us within 60 days of delivery about any unopened bottles and we'll refund those too.

Damaged or defective items

If your order arrives damaged or with a defect, email us at hello@tryvivathrive.com with your order number, a photo and a short description. We'll replace it or refund it in full, including shipping.

How to request a refund

Email hello@tryvivathrive.com with your order number. We reply within 1 to 2 business days. Most refunds don't require a return.

Refund timing

Approved refunds go back to your original payment method within 5 business days. Your bank or card provider may take another 3 to 10 business days to post it.

Customers in the European Union

You can also return your order within 30 days of delivery for any reason, in line with EU consumer law. Items must be unused, in the original packaging and come with proof of purchase.

Questions? Email hello@tryvivathrive.com. We're happy to help.