Privacy Policy

Privacy Policy
Last updated: October 8, 2025

This Privacy Policy describes how VivaThrive ("Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.tryvivathrive.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means any user of the Services, including customers, website visitors, or other individuals whose information we collect.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or for operational reasons. When we do:

  • We will post the revised Privacy Policy on the Site

  • Update the "Last updated" date above

  • Take other steps required by applicable law

How We Collect and Use Your Personal Information

We collect and use personal information from a variety of sources, depending on how you interact with us. This helps us deliver and improve our Services, fulfill legal obligations, and protect our business and users.

Personal Information You Provide Directly

When you use our Site or Services, we may collect:

  • Contact details (name, address, phone number, email)

  • Order information (billing and shipping details, order history)

  • Account credentials (if applicable)

  • Support messages and other communications

Information Collected Automatically

When you access the Site, we may automatically collect:

  • Device and browser information

  • IP address and network data

  • Usage statistics and site activity

  • Cookies and similar tracking technologies

Information from Third Parties

We may receive information from third-party services like:

  • Payment processors

  • Shipping and logistics platforms

  • Analytics and marketing tools (e.g., Facebook, Google)

All such information is handled in accordance with this policy.

How We Use Your Personal Information

We use your personal information to:

  • Process orders and manage your account

  • Deliver products and handle returns

  • Send order updates and transactional emails

  • Provide customer support

  • Personalize your shopping experience

  • Improve our Site and marketing efforts

Marketing & Advertising

With your consent or as permitted by law, we may:

  • Send promotional emails

  • Display personalized ads

  • Analyze marketing performance

You can unsubscribe from marketing emails anytime via the link in our emails.

Fraud Prevention & Security

We use your data to:

  • Monitor for fraudulent activity

  • Maintain secure accounts

  • Enforce our Terms of Service

Cookies & Tracking

We use cookies and other tracking technologies to:

  • Understand user behavior

  • Remember preferences

  • Deliver relevant ads

You can control cookie settings in your browser. For more, see Shopify's Cookie Policy.

How We Share Your Information

We share your personal data with trusted service providers, including:

  • Payment gateways (e.g., Shopify Payments)

  • Shipping and fulfillment partners

  • IT service providers

  • Advertising and analytics partners

We may also share information to:

  • Comply with legal obligations

  • Protect our rights or prevent fraud

  • Support business transitions (e.g., sale, merger)

We do not sell your personal information.

User-Generated Content

If you leave a product review or submit content to the Site:

  • It may be visible publicly

  • We are not responsible for how others use it

  • Please do not share sensitive information in public areas

Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect data from minors. If you believe a child has provided us with personal data, contact us to request deletion.

Data Security & Retention

We take reasonable measures to protect your information. No system is perfectly secure, so we encourage safe practices like strong passwords.

We retain your information only as long as needed for:

  • Order fulfillment and support

  • Legal compliance

  • Dispute resolution

  • Internal business needs

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access, correct, or delete your data

  • Object to or restrict data processing

  • Withdraw consent for marketing

To exercise these rights, email us at hello@tryvivathrive.com.
We will not discriminate against you for exercising your rights.

International Data Transfers

If you are outside the U.S., your data may be transferred and stored in the United States. We rely on legal mechanisms such as Standard Contractual Clauses to protect transferred data.

EU and UK users have additional rights under the GDPR.

Contact Us

For privacy questions, requests, or complaints, you can reach us at:

📧 Email: hello@tryvivathrive.com
📍 Address: 30 North Gould Street, Sheridan, 82801, Wyoming

You may also contact your local data protection authority if you have concerns about how we process your personal data.